A Handcrafted Business Courses, Programs, Workshops, Memberships and Classes Terms & Conditions ('Services')
If you are planning to join an A Handcrafted Business Course, Program, Workshop, or Class (“Services”), you must read these terms and conditions in full prior to purchasing, as they apply to all purchases and, unless otherwise agreed in writing, form the entire contract between you and us.
We may update these Terms and Conditions occasionally for legal, regulatory, or operational reasons. The current version will always be available on our website. Your continued use of our Services after any such updates constitutes acceptance of the revised Terms.
Services Terms: Key Details
The terms cannot be varied and in proceeding to purchase Services you will be deemed to have accepted these terms.
The terms and conditions set out below apply to the Services offered by A Handcrafted Business. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which A Handcrafted Business (“we,” “our,” or “us”) provides Services to you acting in the course of your trade, business, craft, or profession.
These terms apply to purchases made in the course of your trade, business, craft, or profession and do not affect any statutory rights that may apply to business transactions.
Memberships are governed by specific Membership Terms and Conditions available [here]. These Membership Terms supplement this agreement, and together, form your full contract with us. In case of any conflict, the Membership Terms shall prevail for membership-related matters.
Services Outline
We offer a variety of different Services for entrepreneurs and product-based business owners looking to improve specific areas of marketing, sales and business growth and improvement. Further details of our Services can be found on our website.
Our aim is to provide support and guidance on the strategies and skills product sellers need to grow their ecommerce businesses profitably. While some Services may suit those newer to business, others are designed for more established sellers. Service suitability details are available on each Service page.
If you’re unsure whether a Service is right for you, please contact us to discuss your needs. For specific or bespoke support, please enquire about our one-to-one or consultancy Services.
Service Specifics
Technical Requirements
To access and fully benefit from our digital Services, you are responsible for ensuring you have a reliable internet connection and compatible devices (such as a computer, tablet, or smartphone). We do not guarantee uninterrupted access due to factors beyond our control, including device limitations or connectivity issues.
Details about each Service are available on the Website. Each Service may include some or all of the following elements:
- Recorded Videos (Self-Study)
- Live Sessions
- Workbooks
- Bonuses
- Community Access - A Private Facebook Group / private Kajabi Community
i) Recorded Videos & ii) Live Sessions (where included)
Videos, whether recorded or live, are led by Nicola Smith and occasionally guest experts who specialise in different areas of ecommerce and business growth. Recorded videos are accessible via a personal login emailed to you after purchase, hosted on the Kajabi platform, which requires an internet connection. Occasionally, a Service may be delivered via email alone.
We encourage you to work through the videos and workbooks at your own pace. However, not completing self-study materials may limit your ability to benefit fully from live sessions, if included.
Live sessions typically last between 1 to 2 hours and may be hosted via private Facebook Groups, Kajabi Communities, Zoom, or similar platforms. It is your responsibility to have any necessary links and access ahead of sessions. Missed group sessions will not be rescheduled, but recordings will generally be made available unless otherwise stated.
One-to-One Sessions
For booked 1:1 sessions, you must provide at least 48 hours’ notice to reschedule. Sessions cannot be carried over, and if you arrive more than 15 minutes late without notice, you may forfeit the session. Booked 1:1 sessions are non-refundable. All sessions must be completed within 12 months of purchase; unused sessions expire after this period.
iii) Workbooks (where included)
Workbooks are provided as PDFs or Google Docs and are designed to complement your learning from videos or live sessions. Working through these materials in your own time will help you get the most from the Service.
iv) Bonuses
Bonuses vary by Service and are subject to availability and any specific limitations detailed on the Website or in communications. It is your responsibility to access any bonus content or attend bonus sessions at the specified times. Unused, missed, or expired bonuses cannot be refunded, exchanged, or replaced.
v) Community Access (where included)
Where included, you may be granted access to a private Facebook Group or Kajabi Community to connect with peers at a similar stage of business. Nicola Smith may occasionally post support or advice in these groups, but responses are not guaranteed to be immediate. Please be aware that content shared within these communities is visible to other members and carries inherent privacy risks.
Behaviour
We expect all members to treat others with politeness and respect at all times. While we cannot be held responsible for the behaviour or actions of other members, any behaviour deemed offensive or inappropriate may result in termination of your access to our Services and/or associated communities. For full details, please see the Termination clause below.
Disclaimers
Our Services are designed to provide you with expert knowledge, tailored guidance, and practical strategies to help you improve your marketing, attract customers, and grow your business. We work closely with you—whether in group sessions or 1:1 coaching—to offer advice that fits your unique situation based on the information you share.
However, business success depends on many factors outside of our control, including your implementation, market conditions, timing, and unforeseen challenges. While we strive to provide personalised and actionable advice, we cannot guarantee specific results.
Our content is not a substitute for professional advice in fields such as legal, financial, or medical matters. If you need such advice, please consult the appropriate professionals.
We expect all participants to respect the privacy and rights of others in the community. We cannot be held responsible for actions or disclosures made by other members based on shared information.
Contact and Schedule
Our Services are intended to run continuously, with training materials, recorded and live sessions, workbooks, and bonuses provided as described above. If unforeseen circumstances cause any session(s) to be postponed, we will reschedule them as soon as reasonably possible.
We aim to respond to email enquiries during normal business hours, Monday to Friday. While we strive to reply within 48 hours, response times may vary due to holidays, technical issues, or other commitments.
For technical queries related to accessing the Services, please include “Tech” in the subject line of your email to help us prioritise your request.
You may see posts on our social media channels outside of normal business hours. Some of these posts are pre-scheduled and not live. While we are passionate about supporting you and may respond outside of working hours when possible, we cannot guarantee availability at those times.
For support or Service related queries, please contact [email protected]. Nicola typically responds during business hours.
For general enquiries or when Nicola is unavailable, you may contact [email protected]. Please note that responses from this address may be delayed depending on admin availability.
Payment Terms
The purchase price for each Service (“Fee”) is detailed on the relevant Service sales page on the Website. Payment methods may include PayPal, card payments processed via Kajabi Payments (Stripe), Google Pay, and occasionally, Klarna or Clearpay payment options may be available, subject to their approval and terms and conditions.
Where a Service offers the option of split payments or a monthly subscription, you are responsible for paying the full Fee through the agreed payment schedule or monthly payments until you cancel in accordance with these Terms.
Subscription payments renew automatically unless cancelled in accordance with these Terms. You may cancel future payments by following the cancellation procedures set out in the Cancellation section.
Cleared payment must be received before you are entitled to access any Service.
If a payment fails or is rejected but you have already received access to the Service, you agree to pay the outstanding amount within 7 days of access being provided. We reserve the right to suspend or terminate your access immediately for any failed or late payments until payment is received in full.
Should payment remain overdue for more than 30 days, we reserve the right to initiate collection proceedings, including recovering reasonable costs incurred.
Any disputes regarding payments should be raised promptly with us so we can seek to resolve them amicably.
Fees are based on the availability of the Service as detailed on the Website and are not contingent on your actual usage or attendance. You are responsible for your own usage and attendance. No credits, deductions, or refunds will be given for non-attendance or lack of use of the Services.
Privacy and Confidentiality
Your privacy and the protection of your personal data are important to us. We handle your personal data in accordance with our Privacy Policy, which can be viewed at https://www.ahandcraftedbusiness.com/privacy-policy.
We use Kajabi to manage communications with you and may also use tools such as the Facebook Pixel and other analytics platforms to improve our services.
During your participation in the Service, you may have access to confidential information, including the personal details of other members. By accepting these terms, you agree not to disclose or share any confidential information relating to other members with any third party, and to take all reasonable steps to prevent such information from being published.
Any unauthorised disclosure of personal or confidential information belonging to another member may result in immediate termination of your access to the Service. If you leave the Service, you remain bound by these confidentiality and privacy obligations.
Payments and Termination
Payments must be made on time according to your chosen plan. If a payment is late or fails, access to Services may be suspended until payment is received.
Failure to pay may result in termination of your contract and loss of access without refund; however, all outstanding fees remain payable.
We reserve the right to terminate the contract at our discretion in cases of breach of these Terms, including but not limited to non-payment or behaviour that breaches our Conduct Policy.
Upon termination:
All future payments and obligations under the contract will be cancelled.
No refunds will be issued for payments already made.
Access to all Services will be revoked immediately.
Termination does not affect any rights or remedies available to us for payments due prior to termination.
If payment remains outstanding, we may take legal action or instruct a third party to recover any monies owed, including reasonable associated costs.
Cancellation
These Services are provided for business purposes; therefore, the statutory 14-day cancellation period does not apply.
Memberships: To cancel your membership, you must provide at least 7 days’ notice before your next payment is due. If less than 7 days’ notice is given, the next payment will be due as scheduled and is non-refundable.
Courses: Cancellations are not accepted, and full payment is due. If you believe you have exceptional circumstances, please contact [email protected], and we will consider your request on a case-by-case basis.
1:1 Sessions: Booked 1:1 sessions are non-refundable. You may reschedule a session by providing at least 48 hours’ notice. All sessions must be completed within 12 months of purchase; any unused sessions will expire after this period.
Exceptional Circumstances: We recognise that unforeseen situations may arise. If you believe you have exceptional circumstances affecting your agreement, please contact us promptly at [email protected]. We will consider requests individually and at our sole discretion.
Refunds
We are not obligated to provide refunds for payments already made following cancellation or termination of the Service.
Refunds will only be considered in exceptional circumstances and at our sole discretion.
Digital-only products—including recorded courses, live sessions, workbooks, or any combination thereof—are non-refundable. This is clearly stated at the point of purchase.
We reserve the right to cancel any programme or Service at our discretion. In such cases, a full refund will be provided for the cancelled Service.
Nothing in these Terms affects your statutory rights in relation to defective goods or Services not provided with reasonable care and skill. If you have concerns about the quality of your purchase, please contact us.
Requests for refunds should be submitted in writing to [email protected]. Refunds will only be considered in exceptional circumstances and at our sole discretion.
Intellectual Property
During your time as a student, you will be provided with Service materials and information for your personal use only. All intellectual property rights, trademarks, and copyrights connected with these materials remain with us. You may use the materials as learning tools but are not permitted to duplicate, share, or distribute copies to third parties, whether for free or for profit.
We take the protection of our intellectual property very seriously. Any breach of our intellectual property rights may result in legal action, including injunctive relief. These obligations continue to apply after you have completed the Service or if your contract is terminated.
We reserve the right to terminate your access to the Services immediately in the event of any breach of our intellectual property rights, as outlined in the Termination clause.
Limitation of Liability
To the fullest extent permitted by law, A Handcrafted Business, its affiliates, and representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
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Your use of or inability to use the Services;
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Any unauthorized access to or use of our servers and/or any personal information stored therein;
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Any interruption or cessation of transmission to or from the Services;
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Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party;
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Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services.
We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control. In such events, we will endeavour to resume performance as soon as reasonably possible.
Our total liability arising out of or relating to these Terms shall not exceed the fees paid by you for the Service giving rise to the claim.
Nothing in this clause excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited or excluded by law.
Complaints
If you have a complaint about the programme, please submit it in writing to Nicola Smith at [email protected].
General
We intend to rely on the written terms set out in these Terms and Conditions for the services that we provide to you in delivery of our Services.
These written terms shall constitute the entire agreement between us.
Should there be any conflict between these terms and any hosting platform or payment gateway, these terms shall prevail.
We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your Service. Any changes will be notified to you as soon as possible.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction over any matter and proceedings arising out of our Services. Customers outside the UK should be aware that their local laws may apply, and any disputes will be subject to the jurisdiction of the English courts.
